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FAQ

When will my order be shipped? When will it arrive?
If payment for your order is received Monday through Friday, your order will be shipped out within 24 hours. If your order was placed on Saturday, the order may be shipped the same day.

If not, it will be shipped on Monday. Orders placed on Sundays or major Canadian holidays will be shipped the following business day. You will receive an email confirmation including tracking number once your order is shipped. All domestic packages usually take 3-7 days.

What’s the status of my order? How do I track my order?
Once an order has shipped, you will receive a shipment confirmation email that will contain your Canada Post tracking information.

What’s your return policy?
XVAPE CANADA will happily replace any part on a unit verified defective within 14 days of purchase. You need to be able to prove you purchased your product from XVAPE CANADA.

All defective parts need be returned with customer proof of purchase. Only the defective parts will be replaced.

How do I change or cancel an order?
You need to contact us immediately to cancel your order. If you receive the delivery confirmation notification it is too late to cancel the order.

What type of payment options are there?
We accept payment through interac e-transfer. If you use online banking with a Canadian bank/credit union, then sending an interac e-transfer takes just a couple of minutes. Google is a great tool and if you search “your bank name” + interac e-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution. For information on sending an e-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

What are your shipping fees?
Shipping fees are based on your physical address location.

Do you ship to PO box addresses?
Because we require your signature for your delivery, we are unable to ship to PO box addresses.

Do you ship internationally?
Not at this time.